Head of UX/CX Strategy and Design - SaaS Platform
15 Dec 2023
15 Dec 2023

Our client is a start-up organisation looking for a dynamic and experienced Head of UX/CX Strategy and Design to lead the user experience and customer experience initiatives for our innovative SaaS platform. As the driving force behind our UX/CX strategy, you will play a pivotal role in shaping the overall design direction and ensuring a seamless and delightful experience for our users and customers.

Key Responsibilities will include

  • Develop and articulate the UX/CX vision and strategy for our SaaS platform, aligning with organizational goals.
  • Drive the integration of design thinking into product development processes.
  • Conduct thorough user and customer research to understand behaviors, pain points, and expectations within the SaaS environment.
  • Translate research insights into actionable strategies to enhance the overall UX/CX.
  • Demonstrate hands-on expertise in UX design tools (e.g., Sketch, Figma, Adobe XD) and SaaS-specific design tools.
  • Collaborate closely with product managers, software engineers, and technical stakeholders to ensure the alignment of design strategies with technical capabilities.
  • Facilitate effective communication between design and technical teams, fostering a harmonious development process.
  • Ensure a user-centric and customer-centric approach in the development and enhancement of SaaS products.
  • Lead the creation of interactive prototypes for SaaS product features, overseeing user testing and feedback processes.
  • Develop and maintain design documentation, style guides, and CX standards specific to our SaaS platform.

Who we're looking for

  • Must have Bachelor's or Master's degree in UX design, CX, HCI, or a related field.
  • Must have proven experience of 10+ in UX/CX design with a focus on leading teams in the development of SaaS products.
  • Proficiency in UX design tools (e.g., Sketch, Figma, Adobe XD) and SaaS-specific design tools.
  • Understanding of front-end development technologies relevant to SaaS environments.
  • Familiarity with coding languages (HTML, CSS, JavaScript) for effective collaboration with SaaS developers.
  • Proven ability to inspire and motivate a team towards a common vision for SaaS design excellence.
  • Strong problem-solving skills, with the ability to think critically and creatively to address complex SaaS design and experience challenges.

What's on offer

  • Mothly salary package inclusive of base, housing and other allowances. 
  • Additional beenfits include: Family healthcare Insurance and annual airfare allowance. 


  • Job Ref: TI-vs4f
  • Your application will be sent to Qasim Siddique